Doomcarrot Games Studio

Overview

The summary below is a short version of this policy. It is written for convenience and does not replace the full text that follows.

Who we are and how to reach us

Doomcarrot Games Studio (“we”, “us”, “our” or the “Studio”) develops and operates mobile and online games. We process personal information about you when you play those games, contact our support team or use our websites. If you have a question about how we handle your information, email us at privacy@doomcarrotgames.com or write to us at the address in the contact section below.

What we collect

We collect information you give us directly, such as the profile name you choose or the details you include in a support request. We also collect technical and gameplay information automatically while you play, and we receive limited information from third parties such as app stores, payment processors, analytics providers and advertising partners.

How we use it

We use your information to run and improve our games, to save your progress, to provide customer support, to process purchases, to keep our games fair and secure, and to show and measure advertising. Where we send push notifications or show you personalised ads, you can turn those off at any time.

Who we share it with

We share information with service providers that help us operate our games — hosting, support tooling, analytics, anti-fraud, payments and advertising — with other players where you choose to interact in-game, with companies in our group, and with authorities where the law requires it. We do not sell your information for money.

Where we process it

Our games and service providers operate internationally, so your information may be processed in countries other than your own, including countries outside your region. Where that happens we put appropriate safeguards in place.

Your choices

Depending on where you live, you may have the right to access, correct, delete, restrict or port your information, to object to certain uses of it, and to withdraw consent. You can also change your advertising and notification preferences in the in-game settings or in your device settings at any time.

Introduction

This privacy policy (the “Policy”) explains our practices and your choices in relation to your Information (as defined below). It applies to our games, our websites, and any other service that links to this Policy (together, the “Services”).

In this Policy, “Information” means any information relating to an identified or identifiable individual, including information about how you use our games. Terms such as “personal information” or “personal data” used in your local law have the same meaning here.

By using the Services you accept the rules and policies that set out how we handle your Information, and you understand that we collect, process, use and store your Information as described in this Policy. If you do not agree with this Policy, please do not use the Services.

1. Information we collect

1.1 Information you give us

Account and profile information. The display name, avatar, language and other profile settings you choose in a game, and any account identifier created for you.
Support information. When you contact our support team, we process the details you provide — such as your name or username, email address, game ID, device and operating system details, advertising identifier, purchase history, and the content of your message — together with our replies.
In-game communication. Some games let you interact with other players through chat or similar features. Where that is the case, we process information about those interactions, including message content and timestamps, so that we can deliver the feature and moderate it.
Optional submissions. Anything else you choose to send us, such as feedback, survey answers, bug reports or competition entries.

1.2 Information we collect automatically

Identifiers and device information. IP address, advertising identifier, device and app identifiers, browser or HTTP header information, approximate (country or city level) location derived from your IP address, and device details such as model, brand, operating system and language.
Gameplay information. Game identifiers, install and uninstall timestamps, session times, in-game events, scores and progression, purchase records, engagement with promotions and advertising, and signals that indicate use of cheating software or modified builds of our games.
Technical and performance information. Crash reports, error logs, frame rate, storage, battery and connection information used to diagnose problems and optimise the experience on your device.

1.3 Information we receive from third parties

Sign-in and platform providers. If you sign in to a game using a third-party account or platform, we receive an identifier for you on that platform and, depending on the permissions you grant, basic profile details such as your display name, profile picture and email address.
Payment providers and app stores. When you make a purchase we receive transaction details such as a transaction identifier, the country, the payment method used, the item purchased, the currency, the value and the time of the transaction. We do not receive or store your full card details.
Analytics providers. Aggregated and individual-level reports about how our games are used, so we can fix problems and improve them.
Advertising partners. Identifiers and information about your interactions with advertising shown in our games, used to deliver and measure that advertising.
Attribution and anti-fraud partners. Information that lets us measure the performance of our marketing campaigns and detect fraudulent installs or clicks, including advertising identifier, IP address, approximate location and transaction information.

2. How we use your information

We use your Information for the purposes set out below. Where the law requires a legal basis for processing, we have indicated the one we rely on.

To provide the Services. To create and maintain your account, let you play (including as a guest), save your progress across sessions and devices, enable multiplayer and social features, and process your purchases and refunds. We do this to perform our contract with you.
To provide support. To create a support record, investigate your question and reply to you. We do this to perform our contract with you and because it is in our legitimate interests to run a support service.
To improve and monitor our games. To understand which features work, fix bugs and crashes, balance difficulty and optimise performance on different devices. It is in our legitimate interests to improve our games for our players.
To carry out analytics. To analyse how our games, campaigns and other communications are used, to create aggregated or anonymised statistics, player segments and predictive models. It is in our legitimate interests to understand and improve our business.
To tell you about offers and updates. To show you information about in-game items, events and promotions, which may be tailored to you based on your gameplay, region, device and in-game activity. We rely on your consent where it is required, and otherwise on our legitimate interest in promoting our games.
To show and measure advertising. To display ads and recommendations in our games and elsewhere, including ads for our own titles and for third parties, and to measure who sees and interacts with them. These ads may be personalised to you. Where consent is required for personalised advertising we ask for it, and you can withdraw it at any time in the in-game privacy settings or your device settings. Otherwise we rely on our legitimate interest in funding free-to-play games.
To keep our games fair and safe. To detect and prevent cheating, fraud, abuse and other prohibited behaviour, to moderate in-game communication, to enforce our terms, and to establish, exercise or defend legal claims. It is in our legitimate interests to protect our players and our business.
To comply with the law. To meet our legal, accounting, tax and regulatory obligations, and to respond to lawful requests from authorities.

We share Information with the following categories of recipient:

Other players. Your profile information and in-game activity may be visible to other players, along with anything else you choose to share with them, such as chat messages. Please do not share information in-game that you would not want other players to see.
Hosting and infrastructure providers. Cloud providers that host our game servers, databases and backups.
Customer support providers. Ticketing and helpdesk platforms that we use to receive and answer your messages.
Analytics and attribution providers. Services that help us measure how our games are used and how our marketing performs.
Advertising and user acquisition partners. We operate ad-supported games. Subject to your settings, we provide certain Information to advertising partners who use it to serve and measure advertising, and to help us reach new and returning players. This can include participation in custom and similar audience programmes.
Payment processors and app stores. The platform you purchase through processes your payment and shares limited transaction information back to us.
Companies in our group. Affiliated companies that support the operation of our games and our business.
Professional advisers. Lawyers, auditors, accountants and insurers, where they need the Information to advise us.
Law enforcement, public authorities and other legal bodies. We disclose Information where we are legally required to do so, or where we have a good-faith belief that disclosure is reasonably necessary to comply with a legal obligation, process or request; to enforce our terms and other policies, including investigating potential violations; to detect, prevent or address security, fraud or technical issues; or to protect the rights, property or safety of our players, the public, a third party or us, as required or permitted by law.
Corporate transactions. If we are involved in a merger, acquisition, financing, reorganisation, insolvency, asset sale or similar transaction, Information may be disclosed or transferred as part of that transaction.

We require our service providers to process Information only on our instructions and to protect it appropriately. We do not sell your Information for money.

Third-party services

If you access our games through a third-party platform, store or social network, that provider may collect its own information about you — including information you give it directly and information about your use of our games — in line with its own terms and privacy policy. This Policy does not apply to those third-party services, and a link or integration is not an endorsement of them. We encourage you to read their policies.

4. Security

We maintain technical and organisational measures designed to protect your Information, including access controls, encryption in transit, one-way hashing of any passwords we hold, and monitoring for unusual activity. However, no transmission over the internet or method of storage is completely secure, so we cannot guarantee absolute security. If you believe your account has been compromised, please contact us straight away.

5. Where we process your information

We and our service providers process Information in several countries, which may include countries outside the one you live in and outside your region, such as the European Economic Area or the United Kingdom.

Where we transfer Information across borders, we do so either to a country recognised as providing an adequate level of protection, or under appropriate safeguards such as standard contractual clauses, together with additional measures where they are needed. You can ask us for more detail about these safeguards using the contact details below.

6. How long we keep your information

We keep your Information for as long as you use our Services, and then for a limited period afterwards — normally up to three years from your last interaction with us — unless a longer period is required or permitted by law, for example to meet tax obligations or to defend legal claims.

Support records, transaction records and anti-fraud records may be kept for different periods where we have a legal or operational reason to retain them. When Information no longer needs to be kept, we delete it or make it irrecoverable, or we anonymise it so that it can no longer be linked to you.

7. Your rights

Depending on where you live, you may have some or all of the rights set out below. These rights are not absolute, and local law may limit them. If you are a resident of a US state with its own privacy law, please also read the addendum at the end of this Policy.

Access. You can ask for a copy of the Information we hold about you and an explanation of how we use it and who we share it with. We cannot disclose information that would reveal trade secrets or the personal information of other people.
Correction. You can ask us to correct Information about you that is inaccurate or incomplete.
Deletion. You can ask us to delete your Information. We may need to keep some of it where we have valid grounds to do so, for example to comply with a legal obligation, to detect fraud or to establish or defend legal claims.
Objection and withdrawal of consent. You can object to processing based on our legitimate interests, and you can withdraw any consent you have given at any time. Withdrawing consent does not affect processing that already took place.
Portability. Where we process Information based on your consent or to perform our contract with you, you can ask to receive it in a structured, commonly used, machine-readable format, or to have it sent to another provider.
Restriction. In certain circumstances you can ask us to stop processing your Information other than storing it.
Complaint. You can lodge a complaint with your local data protection or privacy regulator.

You can act on several of these choices yourself at any time:

Turn personalised advertising on or off in the privacy settings inside our games, or reset or limit the advertising identifier in your device settings.
Turn push notifications on or off in your device or browser settings.
Unsubscribe from marketing emails using the link in any of those emails.

To exercise any other right, email privacy@doomcarrotgames.com. We may need to ask you for information — such as your in-game name, player identifier and the game concerned — so that we can verify your identity before we act on the request. We respond within the period required by applicable law.

8. Children

Our games are general audience products and are not directed at children under the age of digital consent in their country. We do not knowingly collect personal information from children below that age without appropriate parental consent.

Parents and guardians should supervise their children’s use of connected games and decide whether to allow them to play. If you believe a child has provided us with personal information without the necessary consent, contact us using the details below and we will take reasonable steps to delete it.

9. Advertising and analytics partners

Our games are free to download and are funded by advertising and optional in-game purchases. To do that we integrate software development kits from third-party advertising, analytics, attribution and anti-fraud providers. Which providers are active varies by game, by platform and over time.

These providers may collect or receive identifiers and information about your device and your interactions with advertising, and may act as independent controllers of that information under their own privacy policies. Their policies explain their practices and how you can exercise your rights with them directly. Where a game uses a consent management platform, your choices in that prompt determine what is shared.

If you would like the current list of providers used in a particular game, contact us at privacy@doomcarrotgames.com and we will provide it.

10. Contact and complaints

We welcome questions, comments and requests about this Policy. You can reach us at:

Email: privacy@doomcarrotgames.com
Post: Doomcarrot Games Studio, Data Protection Team

If you want to complain about how we handle your Information, email us first and we will try to resolve it as quickly as we can. That is without prejudice to your right to complain to your local data protection or privacy authority.

11. Changes to this policy

We update this Policy from time to time to reflect changes to our games, our practices or the law. Any updates will be published on this page with a new “last updated” date. If the changes are significant, we will give you additional notice, for example in our games or by email where we have your address.

Addendum: US state privacy rights

This addendum applies to residents of US states that have comprehensive privacy laws, including California. It supplements the rest of this Policy and, for residents of those states, prevails to the extent of any conflict. Terms such as “personal information”, “sale” and “share” have the meanings given in the applicable state law. Information that is deidentified, aggregated or otherwise excluded by that law is not covered.

Categories we collect and disclose

In the past twelve months we have collected, and disclosed for a business purpose, the following categories of personal information:

Identifiers — such as display name, email address, IP address, device identifiers, advertising identifier, our own player identifier, and any third-party account identifier or avatar you bring with you when you sign in through another platform.
Commercial information — records of purchases and the items or services you have obtained or considered, along with transaction details from the app store or payment provider.
Internet or other electronic network activity — your use of in-game features and events, your in-game activity, and your interactions with advertising shown in our games.
Geolocation data — approximate location at country or city level, derived from your IP address.
Audio, electronic or visual information — the content of support messages and, where a game offers them, in-game chat messages.
Inferences — segments and predictions drawn from the above, used to improve our games and tailor offers and advertising.

Sources, purposes and recipients

We collect this information from you and your device, from advertising and analytics partners, from payment providers and app stores, and from platforms you use to sign in. We use it to operate and administer our games, improve them, communicate with you, serve and measure advertising, prevent fraud and abuse, and resolve technical issues. We disclose it to the categories of recipient listed in section 3 of this Policy. We retain each category for the periods described in section 6.

Sale and sharing; your right to opt out

We do not sell personal information for money. However, our use of third-party advertising and analytics technology may be treated as a “sale” or as “sharing for cross-context behavioural advertising” under some state laws, because identifiers and activity information are made available to advertising partners who use them to target advertising. We do not knowingly sell or share the personal information of consumers under 16 years of age.

You can opt out at any time through the privacy settings inside our games, by limiting or resetting the advertising identifier in your device settings, or by emailing privacy@doomcarrotgames.com.

Your rights

To know the categories of personal information we have collected, sold, shared or disclosed, the categories of source, the purposes for doing so, the categories of recipient, and the specific pieces of personal information we hold about you.
To request deletion of your personal information.
To request correction of inaccurate personal information.
To opt out of the sale or sharing of your personal information and of targeted advertising.
To limit the use of sensitive personal information, where the applicable law provides that right.
Not to receive discriminatory treatment for exercising any of these rights, subject to the limits allowed by law.

How to exercise your rights

Email privacy@doomcarrotgames.com with the game concerned and your in-game name or player identifier. We aim to respond to verifiable requests within 45 days; if we need more time we will tell you why and may extend that period by a further 45 days as permitted by law.

Verification and authorised agents

Before we act on an access, correction or deletion request we must be able to verify your identity to a reasonable degree of certainty, which usually means matching the details you give us against our records. You may use an authorised agent to submit a request; we may ask the agent for proof of authorisation and may still ask you to verify your own identity directly.

Shine the Light

We do not rent, sell or share personal information with non-affiliated companies for their own direct marketing purposes as contemplated by California’s “Shine the Light” law (California Civil Code § 1798.83), unless you have given us permission to do so.

Do Not Track

There is no commonly accepted standard for how online services should respond to “Do Not Track” browser signals, and we do not currently respond to them. Where required, we honour recognised opt-out preference signals on our websites.

Looking for something else? See our contact page for support, business and privacy enquiries.